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Topics covered:

• The difference between constructive feedback and destructive criticism
• Golden rules for giving and receiving feedback
• Dealing with difficult responses to feedback
• Giving and receiving negative feedback
• Conflict management/resolution
• Assertiveness
• Using feedback to improve performance

Course objectives:

• To understand the principles of giving constructive feedback
• To develop confidence when giving feedback upwards
• To practice giving and receiving feedback in different situations
• To provide a forum for participant's observation and analysis of themselves and their peers through the use of video
• To explore ways of motivating and building team performance
• To continue to build on and develop confidence at delegating
• To highlight ways forward for continued personal development