Interviewing Skills
Topics covered:
The course can cover any combination of selection
/ investigative interviewing topics.
Selection Interviewing
- Employment law and discrimination
- Listening skills
- Questioning skills
- Behavioural interviewing
- Interview structure and preparation
- Competencies
- Telephone Interviewing
Course objectives:
- To develop sound practice in selection interviewing
techniques
- Improve interviewing skills
- Consider ways in which discrimination might occur
in recruitment and selection
- Understand personal liability in cases of discrimination
Investigative Interviewing
- Interview structure and preparation
- Handling difficult interviews - objections, deflections
and difficult questions
- Assertiveness
- Communication skills
Course objectives:
- Develop knowledge of the process and skills of
investigative interviewing
- Explore the role of interviewing in investigation
- Build confidence to interview in different situations
and achieve positive outcomes
- Conduct interviews during investigations in a
professional and ethical manner